Customer Survey
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Thank you for taking the time to check out our quick survey. Your feedback is important to us.
Depending on your answers, the survey will tailor the questions to suit how you have used City Airport & Heliport. The maximum number of question pages is 8.
Questions marked * are required.
Data collected within the survey may be shared anonymously with Flying Schools / businesses that operate from City Airport & Heliport. All data is collected in line with our Privacy Policy which can be viewed at www.cityairportandheliport.com/privacy
Please select you age: *
Are you: *
About you: (Please choose the most appropriate answer as this determines the questions you will be asked) *
Private Pilot Licence Holder Questions
Which types of aircraft do you currently fly? (You may choose more than one) *
How many hours do you currently have? *
Approximately how many times a year do you fly from City Airport? *
Do you currently have a share in, or own an aircraft based at City Airport? *
Do you have a Landing Card? *
Private Pilot Licence Holder Questions - City Airport Landing Card
Have you made use of any of the Free Landings at other airfields with your Landing Card? If so, which airfields have you visited? (you can select more than one) *
Do you intend to renew your landing card when it expires? *
Private Pilot Licence Holder Questions
If you have recently uplifted fuel, please indicate which type: *
Our charges: *
Landing, aircraft parking/hangarage and fuel charges are an important source of income for the airfield, helping us to maintain our service levels and allowing us to invest in improving facilities for our customers.
Please indicate your opinion about each of the following statements (where applicable):
| N/A | Strongly Disagree | Disagree | Agree | Strongly Agree | Very Strongly Agree | |
| Landing Fees are reasonably priced | ||||||
| Hangarage Fees are reasonably priced | ||||||
| Outside Aircraft parking fees are reasonably priced | ||||||
| Fuel is reasonably priced |
Further comments
If you would like to give information regarding your statements above, or have any further comments, please give details:
Student Pilot Questions
Which types of aircraft do you currently fly? (You may choose more than one) *
How many hours do you currently have? *
Do you currently have a share in, or own an aircraft based at City Airport? *
Our charges: *
Landing and Parking charges are an important source of income for the airfield, helping us to maintain our service levels and allowing us to invest in improving facilities for our customers.
Please indicate your opinion abut each of the following statements (where applicable):
| N/A | Strongly Disagree | Disagree | Agree | Strongly Agree | Very Strongly Agree | |
| Landing Fees are reasonably priced | ||||||
| Hangarage Fees are reasonably priced | ||||||
| Outside Aircraft parking fees are reasonably priced |
How often do you have a flying lesson on average? *
Student Pilot Questions
Which Flying School are you currently learning with? *
How would you rate this Flying School (1 being lowest, 5 being highest) *
| 1 | 2 | 3 | 4 | 5 | |
| Quality of Service | |||||
| Price | |||||
| Customer Service | |||||
| Aircraft / Instructor availability |
Overall, how satisfied are you with this Flying School (1 being lowest, 5 being highest) *
| 1 | 2 | 3 | 4 | 5 | |
| Overall Rating |
Would you recommend this Flying School to a friend? *
Do you have any additional comment to add regarding your experience in using this Flying School?
Visiting Pilot Questions
What was the purpose of your most recent flight into City Airport? *
Why did you choose to visit City Airport?
Which type of aircraft did you visit City Airport in? *
If you have recently uplifted fuel, please indicate which type: *
Our charges: *
Landing, aircraft parking and fuel charges are an important source of income for the airfield, helping us to maintain our service levels and where possible invest in improving facilities for our customers.
Please indicate your opinion about each of the following statements (where applicable):
| N/A | Strongly Disagree | Disagree | Agree | Strongly Agree | Very Strongly Agree | |
| Landing Fees are reasonably priced | ||||||
| Overnight parking fees are reasonably priced | ||||||
| Fuel is reasonably priced |
In the past 12 months, have you used any of the following vouchers when visiting City Airport? (please tick all that apply) *
Do you intend to visit City Airport again in the next 12 months? *
What is the main reason why you intend to visit City Airport again?
Questions for all pilots
Please rate, in your opinion, the quality of the runways at City Airport (1 being lowest, 5 being highest) *
| 1 | 2 | 3 | 4 | 5 | |
| Clarity of runway markings | |||||
| Suitability of runway surfaces for your aircraft (ie eveness, grass length etc) | |||||
| Suitability of runway lengths for your aircraft |
Please give any further comments regarding the quality of runways at City Airport
Please rate the level of customer service you received most recently in the following areas: *
| Not used | Very Poor | Somewhat unsatisfactory | About average | Very Satisfactory | Excellent | |
| Aircraft Fuelling Service | ||||||
| Air Traffic Service | ||||||
| Reception | ||||||
| Company Admin Dept | ||||||
| Direct interaction with any of the airfield management team |
If you have any comments to add regarding your choices, please give details:
Please rate the briefing facilities provided: *
| Not used | Very Poor | Somewhat unsatisfactory | About average | Very Satisfactory | Excellent | |
| Pilot Handbook | ||||||
| ATIS | ||||||
| Availability of Notams and Met information |
If we could we do anything to improve these facilities further: or you have further comments, please give details:
Trial Lesson / Pleasure Flight
Which Flying School or business did you undertake your flight with? *
Why did you choose to undertake the flight from City Airport (please tick all that apply): *
How did you purchase the voucher/lesson/pleasure flight: *
How would you rate this Flying School/Business (1 being lowest, 5 being highest) *
| N/A | 1 | 2 | 3 | 4 | 5 | |
| Quality of Service | ||||||
| Price | ||||||
| Customer Service |
Overall, how satisfied are you with this Flying School/Business (1 being lowest, 5 being highest) *
| N/A | 1 | 2 | 3 | 4 | 5 | |
| Satisfaction Level |
Would you recommend this Flying School/Business to a friend? *
Do you have any additional comment to add regarding your experience in using this Flying School / Business?
General visitor questions
How many times have you visited City Airport in the last 12 months? *
What was the reason for your most recent visit? (select all that apply) *
Overall, to what extent did your most recent visit meet your expectations? *
| Very Poor | Somewhat Unsatisfactory | About Average | Very Satisfactory | Excellent | |
| Overall Expectations |
Do you have any additional comments regarding your most recent visit, please give details:
Have you recently used the Runway 26 Cafe/Bar in the past 4 months? *
Runway 26 Cafe/Bar
What are your reasons for not visiting Runway 26 Cafe/Bar? *
Runway 26 Cafe/Bar
How often have you used Runway 26 Cafe/Bar in the past 12 months? *
In thinking about your most recent experience using Runway 26 Cafe/Bar, was the quality of customer service you received: *
| Very Poor | Somewhat Unsatisfactory | About Average | Very Satisfactory | Excellent | |
| Customer Service |
If you have additional comments regarding your most recent experience, please give details:
With regard to your experience of Runway 26 Cafe/Bar, please rate: (1 being lowest, 5 being highest) *
| n/a | 1 | 2 | 3 | 4 | 5 | |
| Quality of the building | ||||||
| Quality of the garden area | ||||||
| Quality of the childrens play equipment | ||||||
| Quality and variety of the menu choices | ||||||
| Pricing of drinks | ||||||
| Pricing of food | ||||||
| Quality of the toilet facilities | ||||||
| Efficiency of being served | ||||||
| Customer Service |
Have you used the Free Wi-Fi provided within Runway 26 Cafe/Bar? *
Would you recommend Runway 26 Cafe/Bar to a friend? *
If you would like to recognise a member of the Runway 26 team who has given exceptional customer service during a recent visit, please give details.
Are there any other comments about the Runway 26 Cafe/Bar that you would like to add?
General Questions about City Airport
Please think about the facilities that are offered by City Airport in general (excluding Runway 26 or specific Flying Schools). Overall, how satisfied are you with recent visits in respect of: *
| N/A | Very Poor | Somewhat unsatisfactory | About average | Very Satisfactory | Excellent | |
| Appearance / Tidyness of the Airport | ||||||
| Appearance / Tidyness of the Heliport | ||||||
| Quality of the facilities (eg Car Park, viewing areas, toilets) | ||||||
| Helpfulness of Airport staff |
If you have any additional comments please give details or reasons for your choice:
Have you used any of the following in the past 3 months? *
Do you feel we (City Airport Ltd) communicate effectively with our customers? *
Please tell us something we could do to improve the quality of the level of service and facilities at City Airport?
If you would like to recognise a member of the Airport who has given exceptional customer service during a recent visit, please give details. *
Do you have any other comments you would like to add?
Finally, please rate your overall experience of using City Airport *
| Very Poor | Somewhat Unsatisfactory | About Average | Very Satisfactory | Excellent | |
| Overall Experience |
You have reached the end of our Customer Survey. Thank you.